I visited the British Airways Osaka Office with my elderly parents to finalize our trip to London. From the moment we arrived, the staff made us feel at ease. They offered chairs while we waited and assisted my parents with filling out travel forms. The representative took the time to walk us through options for medical assistance and even made arrangements for a wheelchair at both Kansai and Heathrow airports. Their professionalism and patience were truly commendable. Traveling with elderly family members often comes with added stress, but the Osaka team helped ease every concern we had. They explained British Airways' services clearly and even printed out our full itinerary for easier reference. It wasn’t just customer service, it was personal care, and we felt it. That visit made us more confident about the journey ahead, knowing that our needs were understood and well-handled. Thank you to the Osaka Office team for treating us with such kindness and respect. It made all the difference.